Shipping policy

Shipping & Delivery Policy

Last Updated: June 2026

At Pono Universe, we are committed to delivering your order safely and as quickly as possible. This Shipping & Delivery Policy outlines our shipping process, estimated delivery timelines, and other important information related to order fulfillment.

1. Order Processing

Orders are processed within 1–2 business days after successful order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

2. Delivery Timeline

Standard delivery time is 5–7 business days from the date of dispatch.
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other factors beyond our control.

While we make every effort to ensure timely delivery, delays caused by courier partners are not under our direct control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any promotional offers related to free shipping will be clearly communicated on our website.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service on eligible pin codes.

Pono Universe reserves the right to restrict or disable COD for certain locations or orders at its sole discretion.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation along with tracking details via the email address provided during checkout.

You can use the tracking information to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery policy.

If the order cannot be delivered due to reasons such as:

Incorrect or incomplete shipping address
Incorrect contact details
Customer unavailable during delivery attempts
Refusal to accept the order

the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch, where applicable.

7. Damaged Packages

If your package appears to be visibly damaged or tampered with at the time of delivery, we recommend that you:

Refuse delivery, where possible; or
Record an unboxing video and take clear photographs before opening the package.

Please contact us immediately at info@ponouniverse.com so that we can investigate and assist you promptly.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details while placing an order.

Pono Universe shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Force Majeure

Delivery timelines may be affected by events beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, government restrictions, strikes, pandemics, transportation disruptions, or other unforeseen circumstances.